Returns and Refunds

Refund of one or more products (excluding subscription)

A refund for a product is only possible if you choose to exercise your right of withdrawal. If you wish to return one or more products from your order, you have a period of 30 days from the date of delivery of your order to exercise your right of withdrawal. You will then be able to request an exchange, a credit note, or a refund. After this period, you will no longer be able to exercise your right of withdrawal.

Below is the procedure to follow to exercise your right of withdrawal on a product received in the last 30 days:

You have a period of 30 days from the date of delivery of your order to exercise your right of withdrawal. You will then be able to request an exchange, a credit note, or a refund. After this period, you will no longer be able to exercise your right of withdrawal.
The returned product must be complete and in perfect working condition; otherwise, Hadi Jewelry cannot guarantee a full refund. If you benefited from a promotional offer when purchasing this item, you will need to return all the complimentary products so that we can refund you the full amount for the product.
You will need to include a note in your package in addition to the returned product indicating your name, the email address used to place the order, your order number, the product(s) you wish to return, the reason for your return, and whether you would like an exchange, a credit, or a refund. Please note that without this information, our teams will not be able to locate your order and therefore cannot process it.
You will then need to contact our customer service via our contact form to find out the address to return your package. Hadi Jewelry cannot be held responsible if the delivery is made to the wrong address if you do not contact us.
In the case of a withdrawal, return shipping costs are your responsibility. We recommend choosing a return method with tracking, as Hadi Jewelry cannot be held responsible for the loss of your package or its delivery to the wrong address.

Once the package you returned to us is received by our team, it will be processed within 4 to 7 business days from the date of delivery. Once your return is processed, we will send you the credit note, the refund, or we will create a new order for your exchange.

Refunds for Hadi Prestige subscriptions

Refunds for Hadi Prestige subscriptions are only possible if you choose to exercise your right of withdrawal.

Monthly subscription without commitment: It is renewed every month, until you decide to stop it. You have 7 days after purchase to cancel, provided that you have not taken advantage of any benefits.

Annual subscription with a 1-year commitment: IIt is automatically renewed each year, until you decide to stop it.You have 30 days after purchase to cancel.

Below is the procedure to follow to exercise your right of withdrawal on a product received in the last 30 days:

You have a period of 7 or 30 days depending on the subscription plan chosen, starting from the confirmation of your order, to exercise your right of withdrawal. You will then be able to request an exchange, a credit note, or a refund. After this period, you will no longer be able to exercise your right of withdrawal.
Please send us your cancellation request by email at info@hadijewelry.com or directly through our form. here
Once your request is processed, we will send you the credit note, the refund, or we will create a new order for your exchange.

Gift card refunds

The refund of a gift card is only possible if you decide to exercise your right of withdrawal. You can exercise your right of withdrawal within 30 days following the receipt of the gift card by email. Unless you have requested the gift card to be sent on a specific date, the date of receipt of the gift card by email corresponds to the date of purchase of the latter.

Below is the procedure to follow to exercise your right of withdrawal on a gift card received by email within the last 30 days:

You have a period of 30 days from the date of receipt of your gift card by email to exercise your right of withdrawal. You will then be able to request an exchange, a credit note, or a refund. After this period, you will no longer be able to exercise your right of withdrawal.
The gift card must not have been used. To check if the gift card has been used fully or partially, simply look at its balance. If the amount is complete, the gift card has not been used, but if it is partial or at 0 Chf/€, then the gift card has been used and cannot be subject to a withdrawal request.
You will need to contact our customer service via our contact form explaining that you wish to exercise your right of withdrawal. You will need to provide the following information in your request:

The email used to purchase the gift card
The order number associated with the purchase of the gift card
The activation code for the gift card

Defective products, wrong product received, or incomplete order

If you receive an order containing a defective product, the wrong product, or if a product you ordered is missing, please contact our customer service via our contact form as soon as possible with the order number you are referring to and a photo of the jewelry received (in the case of receiving a defective product or the wrong product) or a photo of the entire received package, including packaging (in the case of receiving an incomplete order).

Our customer service will then take the necessary steps to address your issue as quickly as possible:

Defective product: our customer service will be able to offer you:

to return a piece of jewelry in perfect condition, subject to available stock (if out of stock, she will send you a credit note)
to provide you with a credit note for the amount of the received jewelry valid for one year from the date of the creation of the credit note
our service will not be able to offer you a refund in the event that you have received a defective product, you will need to choose one of the two options above. If you wish for a refund, you will then need to exercise your right of withdrawal regarding the jewelry you received (see the Refund section for one or more products)

Bad product : our customer service will provide you with a prepaid return label to return the wrong product and will then be able to offer you:
- to send you the correct jewelry within the limits of available stock (if out of stock, she may offer you a piece of jewelry of the same market value or a refund)
- to provide you with a credit note for the amount of the received jewelry valid for one year from the date of the creation of the credit note
- our service will only be able to offer you a refund in the event that the product you initially ordered is no longer in stock. If it is still in stock, it will not be possible to request a refund for it.
Incomplete order : our customer service can offer you:
- to return the jewelry within the limits of available stock (if out of stock, she may offer you a piece of jewelry of the same market value or a refund)
- to provide you with a credit note for the amount of the received jewelry valid for one year from the date of the creation of the credit note
- our service will only be able to offer you a refund in the event that the product you initially ordered is no longer in stock. If it is still in stock, it will not be possible to request a refund for it.

Exceptions - products that cannot be returned

Items that have been worn cannot be returned and/or refunded.
Incomplete returns, jewelry, pouches, and boxes.

Refund period
Once the return package is received at the address provided by our customer service, our returns department takes between 4 and 7 business days to process your returns. Once the package is processed, you will be contacted by our customer service at the email used to place the order, and our customer service may ask you for more details regarding your return or confirm the refund of your order.
Once the refund confirmation is received, you will receive the payment within 5 to 10 business days to the payment method used to place your order.