Return and Refund Policy

At Hadi Jewelry, your satisfaction is our priority. We do everything we can to ensure that every order leaves you completely satisfied. However, if you wish to return a product or exercise your right of withdrawal, you will find below all the applicable terms depending on the type of purchase made.

1. Returns and refunds – Jewelry

A product may be refunded only under the right of withdrawal, in accordance with current legislation. You have 30 days from receipt of your order to let us know you wish to make a return. After this period, no refund or exchange request can be accepted.

Procedure to follow:

Contact our customer service team via the contact form available on our website to obtain the return address. Hadi Jewelry cannot be held responsible in the event of shipment to an incorrect address without prior contact.

Prepare your parcel carefully:

Products must be complete, unworn, and in perfect condition, with their original packaging (jewelry, pouch, and box).

Include a note stating your name, the email address used for the order, the order number, the returned products, the reason for the return, and your request (exchange, store credit, or refund). Without this information, your return cannot be processed.

Return shipping costs are the customer's responsibility. We recommend choosing tracked shipping, as Hadi Jewelry cannot be held responsible in the event of loss or delivery error.

As soon as our logistics team receives the parcel, your request will be processed within 4 to 7 business days. You will then receive confirmation of your refund, store credit, or exchange according to your initial choice.

In the case of a purchase with a promotional offer or free products, a full refund is only possible if all the items concerned (purchased products and gifts) are returned.

2. Refund of Hadi Cercle membership

Hadi Cercle membership may be refunded only under the right of withdrawal, and provided that no benefits have been used.

Annual membership – 12-month commitment, automatically renewed every year until cancelled.

Right of withdrawal: you have 30 days after purchase to cancel your membership, provided you have not used any benefits (member discount, free delivery, extended warranty, birthday jewelry, or any other benefit). Once a benefit has been used, the membership is deemed to have been fulfilled and the right of withdrawal no longer applies.

The right of withdrawal does not apply in the event of renewal or reactivation.

Procedure: send your cancellation request to cercle@hadijewelry.com or via the contact form available on our website. Once your request has been processed, you will receive confirmation of your refund.

3. Refund of gift cards

A gift card may be refunded only under the right of withdrawal, provided it has not been used, even partially. You have 30 days from receipt of the gift card by email to exercise your right of withdrawal. The card is valid for 5 years from its purchase date.

Procedure:

Contact our customer service team via the contact form, stating:
the email address used for the purchase, the order number, and the gift card code.

Our team will verify that the card has not been used (full balance). Once validated, a refund, store credit, or exchange will be issued according to your request.

4. Defective products, error, or incomplete order

If your order has a defect, an incorrect product, or a missing item, contact our customer service team promptly via the online form, specifying your order number and a photo of the product or the complete parcel depending on the case.

Our team will review the situation and offer you the most suitable solution:

Defective product: replacement of the product while stocks last, or issuance of a store credit valid for 1 year. (If you want a direct refund, you will need to exercise your right of withdrawal for the product concerned.)

Wrong product received: provision of a prepaid return label, then reshipment of the correct jewelry (or equivalent jewelry if out of stock), or issuance of a store credit / refund if the original product is no longer available.

Incomplete order: shipment of the missing jewelry (or equivalent if out of stock), or issuance of a store credit / refund if the product is no longer available.

5. Exceptions

Some items cannot be returned or refunded:

Worn, damaged, or visibly worn jewelry; incomplete returns, meaning without all original components (jewelry, pouch, box, or any other accessory provided); products that do not meet the return conditions stated above (deadline exceeded, no tracking number, insufficient packaging, etc.).

Hadi Jewelry reserves the right to refuse any return that does not meet these conditions in order to ensure the quality and safety of products being put back on sale.

6. Refund timeframe

Once the parcel has been received and approved by our returns team, the refund will be issued within 14 days of receipt of the return, using the same payment method used for the order.