Hadi Prestige is our exclusive membership program that offers our members a 40% discount on all jewelry in our online store, as well as special benefits such as free shipping, early access to sales and new arrivals, 2 years of warranty...

Becoming a Hadi Prestige member is simple. All you need to do is subscribe to one of our Hadi Prestige memberships. Upon purchase confirmation via email, you will receive a personal code and a free shipping code to enter on the payment page with each purchase, allowing you to immediately enjoy all the benefits as an exclusive member.

We offer two subscription plans:

• Monthly subscription without commitment for 15 CHF/€ per month, with the freedom to pause or cancel your subscription at any time.
• Annual subscription with a 1-year commitment for 80 CHF/€ per year.

No, but we offer a monthly subscription that you can suspend or cancel at any time, allowing you to test all the benefits of being a Hadi Prestige member.

No, the discount does not apply to our Hadi Prestige subscriptions and gift cards.

As a member, you receive a 40% discount on our sale items. Not all promo codes are valid, but this will be indicated on the cart page.

As a member of Hadi Prestige and by signing up for the My Hadi program, you will receive 3 times more points than our non-member customers.

Monthly subscription without commitment you have 7 days after purchase to cancel, provided that you have not benefited from any advantage.

Annual subscription with a 1-year commitment you have 30 days after purchase to cancel your subscription. However, it will be automatically renewed at the end of the one-year period, unless you choose to cancel before the renewal date.

The right of withdrawal for both subscription plans does not apply in the case of renewal or reactivation.

Please write to us at prestige@hadijewelry.com or directly on our form here.

After your purchase, you will receive an order confirmation by email. It will include your detailed order, order number, product(s) purchased, amount paid, shipping address, billing address, and selected shipping method.

You can also find the details of your order in your customer account, if you have created one.

You can offer a gift card to the person of your choice by selecting the desired amount of 50, 75, 100, and 200 Chf/€.

You will receive by email a gift card to print or to send directly by email to the recipient containing a unique activation code to be activated on the payment page.

The activation code of the gift card is valid for 5 years from the date of purchase.

At the moment, we deliver to Switzerland and mainland France.

We prepare your order on the same day. You must send us an email within the next hour to info@hadijewelry.com, so that we can make a change.

Our logistics team is very responsive to ensure delivery within 2 to 4 days.

We work with Swiss and French Post. You can contact us by email at info@hadijewelry.com or directly through our contact form here to get your tracking number.

All orders placed before 1 PM will be shipped the same day. For orders placed after 1 PM, the packages will be shipped the next day. The delivery time is 2 to 4 business days, either by tracked letter or by parcel.

If your order contains pre-order items, they will be shipped within 15 to 21 days, separately from the in-stock items.

Shipping costs are 7 Chf for Switzerland and 4.99 € for France. Delivery is free for purchases over 60 Chf/€.

For Hadi Prestige members, delivery is free on all orders.

You have a period of 30 days from the delivery date or the receipt of the gift card by email, to return the item(s) to us.

Return costs are the responsibility of the customer.

You will need to contact us by email at info@hadijewelry.com or directly through our contact form here to inform us of your request.

The returned items must not have been worn. They must be in their original packaging (box and pouch) in perfect condition.

For more information, please refer to our return policy here.

Once the returned package is received at the address indicated by our customer service, our return service takes between 4 and 7 business days to process your returns.

Once the package is processed, you will be contacted by our customer service at the email used to place the order, and our customer service may ask you for more details regarding your return or confirm the refund of your order.

Once the refund confirmation is received, you will receive the payment within 5 to 10 business days on the payment method used to pay for your order.

For more information, please refer to our returns and refunds policy here.

There are 2 reasons why some of our jewelry is available for pre-order:

• The jewelry is sold out and is waiting to be restocked
• The jewelry is currently being made, including new releases that you can discover in preview

For any pre-order jewelry purchase, we offer you a 10% discount to thank you for your patience.

For pre-order jewelry, the delivery time is 15 to 21 days.

If your order contains items in stock, they will be delivered in separate packages between 2 to 4 business days.

We accept payment methods such as credit cards (Visa/Mastercard/Maestro/American Express).

We also offer PayPal, Shop Pay, GooglePay, and ApplePay.

Your privacy and security are our top priority.

We use Shopify Payments and Paypal, highly secure and encrypted systems designed to protect customers and hold merchants accountable.

If you have a promotional code, simply enter it at checkout in the designated field (Promo code or gift card).

My Hadi is the *exclusive* rewards program of Hadi Jewelry that rewards you for your purchases.

Earn points to exchange for discounts on your future orders.

It also includes gifts on your birthday and the little extra, refer your friends, and it's a discount for them and for you!

As soon as you have accumulated enough points, you can exchange them for discount vouchers:

200 points = 10 Chf/€ discount

400 points = 20 Chf/€ discount

800 points = 40 Chf/€ discount

1000 points = 50 Chf/€ discount

Points are calculated based on the subtotal of your purchase after any discounts have been applied.

You do not earn any points on taxes and shipping fees.

When products are returned for a refund, the points accumulated from your purchase will be deducted from your account.

IMPORTANT: Without activity, points are valid for 6 months.

In simple terms, these amazing people help us spread the Hadi movement, showing their love for the brand while receiving gifts and additional income! 

Our brand ambassadors for Hadi Jewelry are outgoing individuals who are active in their communities. Oh, and they really love Hadi Jewelry and want to share it with everyone they know!

By becoming an ambassador, you will gain access to tons of free gifts and cool perks, content, as well as an exclusive discount code that your friends, family, and followers can use to shop at 20% off. And did we mention that we will give you a commission of up to 20% on every sale you make? 

Below you will find some conditions to be met:

• You must be 18 years old or older to be an ambassador.
  
• Reside in Switzerland and mainland France.
  
• You can share your ambassador code on your social media or blogs, only on those that belong to you.
  
• Please do not comment with your ambassador code on Hadi Jewelry's posts or social media channels (i.e., Instagram, TikTok, Facebook, etc...).
  
• Do not sell Hadi Jewelry items at any events of any kind (e.g. markets, home sales, etc...).
  
• DO NOT add your ambassador code on deal sites!
  
• Don't forget that the goal of being a brand ambassador is to bring new customers to the brand, to help spread the Hadi Jewelry movement, and to create a positive and supportive environment!
  
• Be kind and respectful to all the other ambassadors.
  

If any of the rules are not followed, you will be automatically removed from the brand ambassador program.

By becoming an ambassador, you will gain access to free gifts and cool perks, as well as an exclusive referral code that your friends, family, and followers can use to shop at hadijewelry.com with a 20% discount.

We will give you 10% on every jewelry order and 20% on every order of our annual Hadi Prestige subscription.

• You made your first sale! We will send you a set of 2 jewelry pieces of your choice.
• You have made 20 sales, receive 3 jewelry pieces of your choice.
• You make 50 sales or more per month. Receive a set of 2 jewelry pieces of your choice every month.

You will receive real-time emails every time you level up!

You will receive each reward only once. Sales do not reset at the beginning of each new month or year, except for ambassadors who make 50 sales or more per month.

To make payments as simple as possible, we pay our ambassadors' commissions via PayPal, a free service that is very easy and quick to sign up for. 

Now, to apply as a brand ambassador, you need to have a PayPal account to register. To get started, go to paypal.com  to create your account. Without a PayPal account linked to your Ambassador account, we will not be able to pay you commissions.

Attention, your PayPal account must be personal and not business.

When applying as an ambassador, you must fill in your PayPal email address in the field labeled "PayPal Email Address." Please note that it must be the email address you use to log into your PayPal account, and NOT your PayPal link. 

Commissions are paid between the 1st and the 5th of each month on each eligible purchase. You will receive an email as soon as the commissions are paid!

IMPORTANT: The withdrawal period is 30 days for each order. For the purchase to be eligible, you must wait this period, which can be extended if the purchase includes pre-ordered jewelry.

Sales commissions are not counted if the person using your code cancels or returns the order.

Yes, absolutely. You simply need to sign up for the My Hadi program.

For any questions, you can send us an email at ambassador@hadijewelry.com or use our form below.