Hadi Prestige is our premium membership program designed to reward our most loyal customers. By becoming a member, you enjoy exclusive benefits:

• 40% off on our entire jewelry collection
• Free shipping on all your orders
• Exclusive access to sales and new collections before anyone else
• Extended 2-year warranty on all your purchases
• And many more surprises throughout the year

Joining Hadi Prestige is simple and immediate! Choose the plan that suits you best:

• Monthly subscription: 14.90 CHF/€ per month (cancel anytime)
• Annual subscription: 79 CHF/€ per year

To sign up:

1. Add the Hadi Prestige subscription to your cart
2. Add your favorite jewelry
3. Your 40% discount is applied automatically in the cart
4. Complete your order and immediately enjoy all your benefits!

You have the choice between two plans tailored to your needs:

Monthly subscription – 14.90 CHF/€ month

• Automatically renewed every month
• No commitment: cancellable at any time
• Full flexibility to pause or cancel whenever you want

Annual subscription – 79 CHF/€ year

• 1-year commitment
• Best value for money
• Automatically renewed after 12 months (unless cancelled before expiry)

Both plans give you immediate access to all Hadi Prestige benefits: 40% discount, free delivery, priority access to new products, and a 2-year warranty.

We do not offer a free trial period, but our monthly subscription without commitment at 14.90 CHF allows you to freely test all the benefits of Hadi Prestige. Cancel anytime!

Yes! Your 40% discount applies to all our jewelry, without exception. Only Hadi Prestige subscriptions and gift cards are not eligible for the discount.

Good news: your 40% discount even applies to sale items! You can thus combine discounts for unbeatable prices.

Regarding promo codes:

• Some codes can be combined with your member discount
• Others cannot (special promotions or specific offers)
• You will be informed directly in your cart if a code is not compatible with your Hadi Prestige benefit

In any case, we automatically apply the best discount for you!

Yes, you can cancel your subscription at any time according to the terms of your plan.

Monthly subscription (14.90 CHF/€ per month)

• Right of withdrawal: 7 days after subscription, if you have not used any benefits
• Cancel anytime: cancel before the monthly renewal date to avoid being charged for the following month
• Automatic renewal every month (unless cancelled)

Annual subscription (79 CHF/€ per year)

• Right of withdrawal: 30 days after subscription, if you have not used any benefits
• Cancellation: cancel before the end date of your subscription period to avoid automatic renewal
• Automatic renewal after 12 months (unless cancelled)

Important:
The right of withdrawal does not apply to renewals or reactivations of subscriptions.

How to cancel?
Go to your customer dashboard, "My subscription" section, or contact us at prestige@hadijewelry.com or via our contact form.

As soon as your purchase is confirmed, you will immediately receive a confirmation email containing:

• Your order number
• The details of the products purchased
• The amount paid (with your 40% discount if you are a Hadi Prestige member)
• Your delivery and billing address

Order tracking:
You can view the history and details of your orders at any time in your customer area, under the "My Orders" section.

Tip: Check your spam folder if you do not receive the confirmation email within minutes of your purchase.

Immediate modification or cancellation:
Changed your mind? Contact us within one hour of your order at info@hadijewelry.com. We will do our best to modify or cancel your order before shipment.

After this period, your order is usually already being prepared, as our logistics team works quickly to ensure delivery within 2 to 4 days.

After receiving your order:
If the items do not suit you, you have a right of withdrawal to return your jewelry and receive a refund or exchange.

Check our return policy here for conditions and deadlines.

Note: This procedure applies to jewelry purchases. For any questions regarding your Hadi Prestige subscription, please refer to the dedicated section.

Give the gift of choice with our Hadi Jewelry gift cards! Available in 50, 75, 100, or 200 CHF/€, they are the perfect gift for any occasion.

How does it work?

1. Choose the amount of your gift card
2. Choose the delivery method:
   Receive it by email and give it yourself
   OR send it directly by email to the recipient of your choice
3. The recipient receives a unique code to use at checkout when placing their order

Validity: 5 years from the date of purchase

Good to know:

• Usable on all our jewelry
• Option to print the gift card to give it in person

We currently deliver to Switzerland and metropolitan France.

Yes, but you need to act quickly! Contact us within one hour of placing your order at info@hadijewelry.com with your new order number and your new address.

Important: After this time, your package is usually already being prepared or shipped, as our logistics team works quickly to ensure delivery within 2 to 4 days.

As soon as your order is shipped, you will automatically receive a email with your tracking number.

We ship all our orders via Swiss Post (for Switzerland) and La Poste (for France). You can track your package directly on the postal service website of your country using this number.

Delivery time: 2 to 4 days after shipment

Haven't received your tracking number?
Check your spam folder or contact us at info@hadijewelry.com or via our contact form specifying your order number.

Shipping times:

• Order before 1pm → same day shipping
• Order after 1pm → shipping the next day
• Delivery: 2 to 4 business days after shipping (by tracked letter or parcel)

Pre-order items: Shipping date is indicated below the purchase button

Shipping fees:

• Switzerland: 7 CHF (free from 60 CHF purchase)
• France: 4.99 € (free from 60 € purchase)

Hadi Prestige Members: Free shipping on all your orders, with no minimum purchase!

You have 30 days from the receipt of your order to return your items.

Return procedure:

1. Contact us at info@hadijewelry.com or via our contact form by providing your order number and the item(s) concerned
2. Prepare your package: jewelry must be unworn, in their original packaging (pouch and box if provided) and in perfect condition
3. Send back the package to the address we will provide you
4. Refund upon receipt and verification of your return

Good to know:

• Return shipping costs are your responsibility
• The 30-day period also applies to gift cards (from the date of receipt by email)

For full details, please see our complete return policy.

The refund process takes place in 3 steps:

1. Processing your return (1 business day)
As soon as we receive your package at our warehouse, our team checks the condition of the returned items.

2. Refund validation (immediate)
You will receive a confirmation email at the address used when placing your order. We may ask you for additional details if necessary.

3. Refund to your account (5 to 10 business days)
The amount is credited to the payment method used for your purchase.

Total time: between 6 and 11 business days after we receive your return.

For more details, please see our returns and refunds policy.

Our jewelry may be available for pre-order for two reasons:

1. Restocking in progress
The jewelry has been so popular that it is temporarily out of stock. We are putting it back into production for you!

2. Exclusive new release
The jewelry is currently being made. By pre-ordering, you get to discover our new pieces in advance and be among the first to receive them.

Pre-order benefit:

• Non-members: an automatic 10% discount to thank you for your patience
• Hadi Prestige Members: your usual 40% discount applies

Delivery time: 15 to 21 days for pre-order items.

Note: If your order contains both in-stock and pre-order items, they will be shipped separately.

Our delivery times vary depending on item availability:

In-stock items:

• Shipping: same day if ordered before 1pm, otherwise the next day
• Delivery: 2 to 4 business days after shipping

Pre-order items:

• Shipping date is indicated below the purchase button.

Mixed order (stock + pre-order):
Your in-stock items will be shipped immediately (2 to 4 business days), pre-order items will be sent on the indicated date.

You will receive a tracking number for each shipment.

We accept several secure payment methods for your convenience:

Bank cards:
Visa, Mastercard, Maestro, American Express

Digital payments:
PayPal, Shop Pay, Google Pay, Apple Pay

All our payments are fully secure and your banking data is protected.

Absolutely! Your privacy and security are our top priority.

We use Shopify Payments and PayPal, two world-leading payment platforms known for their reliability and maximum security.

Guaranteed protection:

• SSL encryption of all your banking data
• Payment systems certified and compliant with international banking standards
• None of your banking information is stored on our servers

You can order with complete peace of mind!

It's very simple! When placing your order:

1. Add your items to the cart
2. Go to the checkout page
3. Locate the box "Promo code or gift card"
4. Enter your code and validate
5. The discount is automatically applied to your order

Good to know:

• Hadi Prestige Members: Some promo codes can be combined with your 40% discount, others cannot. You will be informed in your cart.
• If your code does not work, check its validity date or contact us at info@hadijewelry.com

My Hadi is our free loyalty program that rewards every one of your purchases!

How does it work?

Earn points:
Accumulate points with each order and turn them into discounts on your future purchases.

Birthday gift:
Receive a special treat on your birthday.

Win-win referral:
Refer your friends: they get a discount on their first order, and you get one on your next order too!

Free and easy: Simply create your customer account to start earning points.

Note: The My Hadi program is different from the Hadi Prestige subscription and can be combined with it!

Easily earn points through your actions and purchases!

On your purchases:
Earn 1 point = 1 CHF/€ spent on all your jewelry

Bonus actions:

• Creating your My Hadi account
• Following Hadi Jewelry on social media (Instagram, Facebook, TikTok...)
• Birthday gift
• Referral:
  Recommend Hadi Jewelry to your friends, they get 5 CHF/€ off and so do you! Valid from 30 CHF/€ purchase.

The more active you are, the more points you accumulate for your next discounts!

As soon as you have accumulated enough points, convert them into discount vouchers to use on your next order!

Reward scale:

• 200 points = 10 CHF/€ discount
• 400 points = 22 CHF/€ discount
• 800 points = 46 CHF/€ discount
• 1000 points = 60 CHF/€ discount

How to do it?

1. Log in to your My Hadi account
2. Access your points balance
3. Select the desired discount
4. Enter your discount code on your next order

Good to know: The more points you exchange, the better the value! (1000 points = 60 CHF/€ instead of 50 CHF/€)

How are points calculated?
Points are awarded on the total amount of your purchases after discounts, excluding taxes and shipping fees.

Example: For an order of 100 CHF/€ with a 40% discount (Hadi Prestige member), you earn 60 points (on 60 CHF/€ paid).

In case of a return:
If you return an item for a refund, the points earned from that purchase will be automatically deducted from your balance.

Points validity period:
Without any activity on your account:

• Up to 799 points: valid for 6 months
• From 800 to 1000 points and above: valid for 1 year

The more points you accumulate, the more time you have to use them!

Tip: Regularly check your points balance in your My Hadi area to avoid losing any!

Our Icon ambassadors are passionate individuals who share their love for Hadi Jewelry while earning commissions and exclusive benefits!

Our Icons are active women in their communities, present on social media, and who truly love our jewelry. They want to share this passion with their circle, friends, family, and followers.

By becoming an Icon, you benefit from:

• 30% commission on each Hadi Prestige subscription (monthly and annual)
• Store credit at each level to choose your favorite jewelry
• Free shipping on your purchases
• Annual Prestige subscription offered from Level 4 (40% permanent discount on all jewelry)
• Exclusive promo code to offer 15% off to your community
• Rewarding progression with 7 evolving reward levels
• Priority access to new releases and exclusive collections

To become an Icon, you must:

• Be active on Instagram (and ideally on other social networks)
• Be over 18 years old
• Reside in Switzerland or mainland France

Thank you for being an Icon Hadi Jewelry ambassador! Your participation is valuable, and we want to create a caring and professional community together.

Here are the conditions to meet to be part of the program: Eligibility Conditions

• Be 18 years or older
• Reside in Switzerland or mainland France
• Be active on Instagram (other social networks are a plus)

Use of your ambassador code, You MAY:

• Share your code on your own social networks (Instagram, TikTok, Facebook, personal blog, etc.)
• Post your code in your stories, posts, reels, and videos
• Send your code via private message to your friends, family, and followers
• Create authentic content showcasing Hadi Jewelry

You MAY NOT:

• Comment with your code on Hadi Jewelry’s official posts or social media (Instagram, TikTok, Facebook, etc.)
• Add your code on deal, coupon, or cashback websites
• Sell Hadi Jewelry items at physical events (markets, home sales, fairs, etc.)
• Use spam or aggressive advertising practices

Community spirit. The goal of the Icon Program is to:

• Bring new customers to the brand
• Share your passion for Hadi Jewelry authentically
• Create a positive and caring environment

We expect from you:

• To be respectful towards other Icon ambassadors
• To represent Hadi Jewelry with professionalism and authenticity
• To communicate in a positive and constructive manner

Non-compliance with the rules: If these rules are not respected, you will be automatically removed from the Icon Program.

We also reserve the right to:

• Temporarily suspend your ambassador account
• Cancel pending commissions
• Revoke earned benefits (store credit, free subscription)

Questions or doubts? If you have any questions about these rules or what is allowed, please do not hesitate to contact us before acting at prestige@hadijewelry.com.

We prefer to clarify rather than sanction! Our team is here to support you. By becoming an Icon, you accept these rules and commit to respecting them.

You earn a 30% commission on each sale of a Hadi Prestige subscription (monthly or annual) made through your personal link or code.

Concrete examples:

Monthly Subscription (14.90 CHF/€):

• Commission per sale: 4.47 CHF/€
• 10 monthly subscriptions sold = 44.70 CHF/€

Annual Subscription (79 CHF/€):

• Commission per sale: 23.70 CHF/€
• 10 annual subscriptions sold = 237 CHF/€

Subscription mix:

• 5 monthly subscriptions + 5 annual subscriptions = 22.35 + 118.50 = 140.85 CHF/€

Note: Each subscription sale is validated after the legal withdrawal period of 7 days (monthly) or 30 days (annual). Your commission and your progress in the tiers are confirmed once this period has passed without cancellation.

The Icon Program rewards your commitment with 7 progressive levels. The more subscriptions you sell, the more benefits you unlock:

ICON IN THE MAKING (2 sales)

→ 30% commission + 25 CHF/€ store credit + free shipping

INITIAL ICON (5 sales)

→ 30% commission + 50 CHF/€ store credit + free shipping

COMMITTED ICON (10 sales)

→ 30% commission + 75 CHF/€ store credit + free shipping

DISTINGUISHED ICON (20 sales)

→ 30% commission + 100 CHF/€ store credit + free annual Hadi Prestige subscription

PRESTIGE ICON (35 sales)

→ 30% commission + 150 CHF/€ store credit

ELITE ICON (60 sales)

→ 30% commission + 200 CHF/€ store credit

LEGEND ICON (100+ sales)

→ 30% commission + 300 CHF/€ store credit

Note: Each subscription sale is validated after the legal withdrawal period of 7 days (monthly) or 30 days (annual). Your commission and your progress through the levels are confirmed once this period has passed without cancellation.

For a subscription sale to be counted in your tier progress and generate a commission, it must be final and confirmed.

Withdrawal periods:

• Monthly subscription: 7 days withdrawal right
• Annual subscription: 30 days withdrawal right

How it works:

Eligible sale: The subscription is counted in your tier and your commission is validated only after the withdrawal period.

Cancelled sale: If a customer withdraws during this period, the sale is not counted and no commission is paid.

Concrete examples:

Monthly subscription sold on January 1st:

• Withdrawal period: until January 8th
• Commission validated: from January 9th
• Commission payment: early February

Annual subscription sold on January 1st:

• Withdrawal period: until January 31st
• Commission validated: from February 1st
• Commission payment: early February

Tip:

To maximize your eligible sales, make sure to clearly present the benefits of the Hadi Prestige subscription to your community so they understand its value and stay engaged!

Store credit is a amount offered in CHF or € that you can freely use on our online store to choose the jewelry you want.

Benefits:

Total freedom: choose what you really like

Regular renewal: new jewelry at each tier

Real value: no restrictions on products

Free shipping on your orders (Tiers 1-3)

How to use it? You will automatically receive a gift card as soon as you reach a new tier. You just need to use it to make your purchases.

The Hadi Prestige Subscription (worth 79 CHF/€ per year) offers you 40% off all jewelry in the store + free shipping, for one year, and renewal is free if you continue the journey.

It is offered starting from Tier 4 (Distinguished Icon) after 20 subscription sales.

All your subscription sales are automatically tracked through your unique affiliate link and your personal promo code, which you can monitor on your ambassador dashboard.

Commissions are paid monthly around the 5th of each month for sales from the previous month. The payment method is PayPal (you must have a personal PayPal account).

You can create an account directly here.

No, the Icon Program is 100% free. No registration fees, no minimum purchase required, no purchase obligation. You earn solely through your subscription sales and your engagement.

After your application, our team reviews your profile within 24 to 48 hours.

We evaluate:

• Your presence on Instagram (engagement, authenticity)
• Your alignment with Hadi Jewelry's values
• Your motivation to become an ambassador.

If you are accepted, you will receive by email:

• Your unique affiliate link
• Your personal promo code
• Access to your ambassador space

We recommend 2 posts per month (posts, stories, reels) to maintain active engagement with your community.

There is no strict obligation, but the more you share, the more subscriptions you sell, the more you progress through the tiers!

No problem! The program is flexible. Your subscription sales are accumulated without any time limit.

Your progress is permanent (you never drop down a level). You keep all your acquired benefits (credit, free subscription, etc.).

We understand that some months are busier than others. What matters is your overall commitment, not the speed.

Our team is here to help you! Contact us by email at ambassador@hadijewelry.com